Cork Foyer - High visibility version
The Foyer
Complaints Procedure Flowchart
- Policy Statement
- How to Complain
- Complaints Procedure Flowchart
- Right of Appeal
- Complaint Form
COMPLAINTS PROCEDURE FLOWCHART |
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Complainant Makes Complaint: In Person ~ By Telephone ~ By Email ~ By Letter |
Stage 1: Complaint |
| Discuss your complaint with a member of staff on duty. If necessary, you may request a copy of the Foyer’s Complaints Policy and Procedure. Your complaint will receive a unique log number for reference. A serious complaint or complaint about a staff member will be given priority and the complainant will be advised to follow stage 2 or stage 3 of this procedure |
Acknowledgement Response Time 5 Working Days |
Stage 2: Review/Complaint |
| If you are unhappy with the action taken to resolve your complaint during Stage 1, or you would prefer that your complaint is addressed by the Foyer Manager |
Response Time 5 Working Days |
Stage 3: Review |
| If you are unhappy with the action taken to resolve your problem during Stage 1 or stage 2, or your complaint is about the Foyer Manager. Your complaint will be referred / reviewed by the Chair of the Foyer Management Committee |
Response Time 10 Working Days |
Stage 4: Review |
| If you are unhappy with the action taken to resolve your problem during Stages 1 to 3, the matter will be reported to the Director of Housing and Community Services who will review your complaint and investigate that the correct Policy & Procedure has been followed |
Response Time 10 Working Days |
Stage 5: Independent Appeal |
| The complaints and appeals system operated by the Foyer does not preclude you from using other external offices to handle your complaint e.g. Office of Ombudsman, An Bord Pleanala |